Market Research Future®, cabinet d'études de marché de renommée mondiale, a publié un rapport approfondi intitulé"Business Process Outsourcing (BPO) Services Market Research Report Information By Service Type (Finance and Accounting Outsourcing, Marketing & Sales Outsourcing, Customer Support Outsourcing, Training & Development Outsourcing, Outsourcing des ressources humaines et du recrutement, Document Management & Processing), Modèle d'exploitation (traditionnel (sur site), Business Process-as-a-Service (basé sur le cloud)), Taille de l'organisation (PME et grandes.
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